Yelp FAKE reviews and inaccurate reviews

Yelp fake reviews and inaccurate reviews are misleading and harmful. Several years ago, the people from Yelp contacted at Asheville Engine about a negative review from a person located in Canada. Yelp had contacted us to let us know that for a fee of about $700.00 we could join Yelp and they would remove the negative review.

IT WAS A SCAM

At that time, we had never sold or shipped any engines to Canada and never sold an engine to the person who made the fake review. Yelp used that review in an attempt to extort money from us.

Fast forward to 2025 a review posted at the bottom of this thread showed up.  The person making this review, Angela Skym, was actually NOT A CUSTOMER OF OURS. The engine was purchased by a Chevrolet dealership.

BELOW ARE THE HONEST DETAILS.

It’s a long read but it shows you that you can’t necessarily trust a person who is completely ignorant about a subject.  The worst part about it is the failure was 100% preventable and was caused by the installers. Anybody who knows anything about the 6.0 Powerstroke and diagnostics will get a kick out of how inept the dealership was.

We sold a 6.0 Long Block to a CHEVROLET dealership in Birch Run Michigan on July 15, 2024.  In August, the CHEVROLET dealership reported that there was a bunch of metal debris in the oil filter. Because the customer purchased an aftermarket warranty, I gave the dealership the toll free number to call. The warranty company sent an inspector out to look at everything and called me to let me know that they were going to warranty the engine and asked me to ship another one, which we did in a matter of days. The warranty company paid the CHEVROLET dealership to swap the engine.

What I didn’t know until later is that Angela Skym had never even picked up her truck after the first engine was installed. They had oil pressure problems from the start.

When we received the first engine back, we also received the core engine in the same shipment found nothing wrong with it the first engine we built. We then disassembled the core engine and found that it had a lifter come apart, destroying the camshaft and sending debris through the engine.  The reason that the engine was having oil pressure problems is because the debris from the failed lifter was packed in the pressure regulator in the front cover and all of debris that ended up in the oil filter was because of the incompetence of the diesel tech at the CHEVROLET dealership not knowing how to work on a 6.0 Powerstroke.

As Angela Skym states in her INACURATE YELP review posted below. She says;  fast forward to the second engine that only made it 9,000 miles and completely grenaded. A lifter had spun shoot a rod damaging the cam and multiple internal engine parts”.

My advise, emailed to Angela;  If you can get an oil sample that came out of your engine from Suski, you should send it in to Blackstone Laboratories to have it analyzed. Based on what happened, I would expect that they come back saying that your oil is diluted with diesel fuel which cause your failure. Here is a link so you can explore there site. Oil Analysis | Blackstone Laboratories

This is a summary of my findings from all of the information that I gathered that I sent to the Warranty company. This is the reason why I advised Angela Skym to send an oil sample off for analysis.

I wrote the email below to the warranty company

   I don’t believe that Suski Chevrolet is being completely honest about this new lifter failure either.  I know that they are not the most competent or the most honest dealership because I have looked at the receipts that were attached to the email that you sent me.
   The first thing that I noticed was on the top right of the “Service History” receipt.  On 1/10/25, they did an “oil change 12 point inspection”.  3 days later on 1/13/25 it is noted “Fuel system concern”.  I think that you should request all of the complete service records since last July. The fact that they list a fuel system concern, in January, leads me to believe that the oil may have gotten diluted which caused the lifter failure. If they reused some of the old fuel system components from her original engine, fuel dilution may have also been the cause of her original engine failure also.
   You also need to ask for pictures of the three heat tabs on the engine. There is one on the back of each head and the third one is on a freeze plug on the back of the block. The reason why I say that is because there is evidence of severe overheating in one of the pictures that you sent.  If you look at the picture of the plastic lifter guide, that they say wasn’t bolted down properly (pic #786380080), you will see that it looks as though the bottom of that tray has been worn away. To somebody who knows nothing about these engines, they would think that it was worn away at the same time that lifter was, by riding on the camshaft. That is impossible because the way that it fits into the block, there are no moving parts that it can possible come in contact with.  If you notice, it doesn’t just appear to be damaged where that one lifter failed, it is damaged all of the way across.  We’ve seen this before in engines that were severely overheated.
   I don’t believe that bolt fell out as Suski Chevrolet is claiming. It is a bolt that is holding a piece of plastic. The torque spec on that bolt is just barely over finger tight, otherwise the plastic would break. That plastic tray is not worn, it is melted, which is why you need pictures of the heat tabs.  Fuel dilution as mentioned above causes the oil to lose it’s viscosity which will lead to premature part failures. The lack of lubrication also creates friction, which increases heat. I believe that is why the lifter failed.
   Since Suski Chevrolet noted a “Fuel System concern” on 1/13/25. everything that I see appears to be evidence of something that Suski Chevrolet either created or did not diagnose or fix properly. It would be prudent for you to gather all of the information before your company pays Angela Skym and Suski Chevrolet for another bogus warranty claim.

Below is Angela’s inaccurate and misleading review

Angela S.

SoMa, San Francisco, CA
Aug 20, 2025

I purchased a 6.0 Powerstroke from them 1 year ago along with an extended warranty that they sell on their website. I had a very reputable dealership install the engine. That engine was no good. The technician advised tore into that engine to find the cam was too tight causing receiving no lubrication damaging the cam sending metal through out. The truck had not been released to me. The company sent another engine that the dealership installed. I had to pay for the tear down of the original engine and all the parts that were damaged by this first engine. In the mean time I received an email from the owner of Asheville Engine and he said they received that original engine back and they found nothing wrong with it and that it was perfectly good and it was already installed in another truck. He also in the same breath said that the parts that were transferred from my own engine are what damaged that engine. So was it perfectly good or was it damaged fast forward to the second engine that only made it 9,000 miles and completely grenaded. A lifter had spun shoot a rod damaging the cam and multiple internal engine parts. Asheville said that it was the dealerships fault. They also said I already used my one time replacement. He said that the aftermarket warranty that I bought was sold to me by the dealership. Again as I stated before that warranty is sold directly from Asheville Engine. It is in the drop down menus when you are selecting add one for the engine purchase. Also in the warranty disclaimer it 100% shows their direct affiliation with Asheville Engine. Rob Newcomb and the shitty warranty are not willing to stand behind their product. They will treat you like their best friend when purchasing but point the finger at everyone else when there is an issue. Rob Newcomb (the owner) said he would no longer speak to me and he was not going to cover anything. This is very poor business. The dealership on the other hand is 100% going to help me thankfully and get my truck back on the road asap. Do yourself a favor and buy an engine anywhere else. I wish I could leave negative stars

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Asheville Engine, Inc.

Asheville Engine is the most trusted supplier of affordable remanufactured diesel engines in the United States. We specialize in Powerstroke and Duramax diesel engines with the shortest lead times in the industry. Whether you need a 6.0 Powerstroke, a 6.7 Powerstroke or an LB7, LLY, LBZ, LMM or an LML Duramax, Asheville Engine has the best prices.

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